Parents and Families
Welcome to the Fisher family!
From your student’s academics to career readiness, and living in the residence halls to campus involvement, we know you have questions about your student’s Fisher experience. We’re here to help. Contact us at firstname.lastname@example.org.
FAQs by Topic Area
Accessibility Services | Book Store | Campus Ministry | Career and Academic Planning | Commuters | Health and Wellness | Information Technology | Engagement and Inclusion | Financial Services | Library | Multicultural Affairs | Residence Life | Safety and Security | Study Abroad | Tutoring
Center for Career and Academic Planning (CCAP)
For additional information about CCAP and how it can give your student an advantage visit the CCAP website.
What is CCAP and why should my student use it?
CCAP ("see-kap") is the Center for Career and Academic Planning. We serve all students' career readiness needs and provide guidance for incoming students related to course selection and understanding the curriculum. Students can use CCAP for help in choosing classes, declaring/changing majors, exploring career options, preparing a resume, and much more. We also provide access to tutoring help and accessibility services. Two main systems we use are FisherLink and Handshake (see descriptions below).CCAP
Handshake is Fisher's career management tool. This is where students may find work-study, job, and internship postings (on and off campus), and self-guided resources on career exploration, writing a resume, interviewing, and more. Handshake is a network of literally thousands of employers who want to recruit college students for internships and jobs. Students can make a profile, upload a resume for professional review, and much more.my.sjfc.edu
What career support is offered for new students?
We know college is a big investment and another step toward career dreams. CCAP provides personal career coaching, employer information sessions, recruiting events, professionalism workshops, networking opportunities, and more. We believe the sooner career ideas are connected to academic pursuits, the greater the likelihood of graduating from Fisher and stepping right into a successful future.
Student Engagement and Inclusion
The Office of Student Engagement and Inclusion provides experiential learning, leadership, and engaging programs that empower students to develop as effective members of the community.
What is Student Engagement and Inclusion?
At Fisher, what happens outside of the classroom is just as important as what happens inside, and is an integral part of any college experience. Whether socializing in a residence hall or participating in a club meeting or activity, students are expanding interests and making lifelong friends.
When is New Student Orientation?
New Student Orientation happens right before the academic year begins. You will be provided with more information about New Student Orientation over the coming weeks.
What will we do at New Student Orientation?
We will provide the opportunity to meet other new students, their parents, and returning student leaders, learn about campus resources and how to access them, and learn what it means to be a part of the Fisher Community.
What is there to do on campus?
Students may check out a list of active clubs and organizations in FisherSync and also attend Involvement Fest in the fall. From attending athletic events to participating in activities organized by the Student Activities Board, there is always something to do! Once the semester begins, please encourage your student to check out the events page on FisherSync to stay up to date on what events are happening.FisherSync
Office of Information Technology (OIT)
What type of computer should I buy for my student?
Students find having a personal computer or iPad/tablet while attending Fisher beneficial for academic and personal use.Student Computer Purchase Recommendations
Yes, Fisher provides MS Office 365 for all currently enrolled students.
Additionally, students have access to Google's suite of collaboration applications called Google Apps for Education. Google Apps includes Gmail, Calendar, Drive (online file storage), Docs (similar to MS Word), Sheets (similar to MS Excel), Slides (similar to MS PowerPoint).Installing Office 365
Do I have to buy a printer for my student?
Students receive a beginning balance of $35.00 each semester which is equivalent to 500 double sided prints. Students will receive the print credit before the first day of classes each semester. Printers, with remote access, are available in the library and open computer labs. It is highly unlikely that your student will need a personal printer.
Does Fisher have open computer labs available for walk-up use?
There are several computer labs and printers located throughout campus. In addition to open computer labs, students are also able to use classroom printers when not being used for classroom instruction.Computer Labs
Does Fisher provide computer assistance?
The OIT Service Desk is the primary contact for all technology support issues.
Due to the variety and number of student computers, we are unable to service student computers. We do provide support and assistance in getting student computers connected to our network and the internet, as well as basic troubleshooting at the OIT Service Desk.OIT Service Desk
Student Financial Services
How do students view, accept, and/or decline their financial aid offer?
Log into Fish 'R' Net > Financial Aid Menu > My Award Information > Award for Aid Year > 2020-2021.
Students will need to review and accept the terms and conditions. Select the Accept Award Offer table. Choose Decline or Accept for each fund. To accept partial amounts, click Accept and type in the amount you wish to receive. Click on Submit Decision.Fish 'R' Net
What steps need to be completed for grants and loans?
Students may view outstanding requirements on Fish 'R' Net > Financial Aid Menu >
Eligibility > Student Requirements > 2020-2021.
Federal Direct Student Loan borrowers will need to complete loan entrance counseling and a Master Promissory Note (MPN) at Studentaid.gov.Fish 'R' Net
My student has been offered Federal Work Study. How do they find a job?
Federal Work Study is the opportunity for eligible students to work on campus. Students are responsible for finding employment. Jobs are posted in late summer on the Fisher employer section of the Handshake website.
Work study is not credited toward the student bill. Students are paid an hourly rate and receive a pay check every 2 weeks for hours worked. Most jobs are posted in late August but keep encouraging your student to look throughout the summer.Handshake
What do I do with a scholarship check my student has or will be getting?
Students can report the scholarship on the Resources and Additional Information tab on Fish 'R' Net > Financial Aid Menu > My Award Information > Award for Aid Year > 2020-2021.
We will then apply the amount to your student account. When received, scholarships checks can be mailed to
St. John Fisher University
3690 East Ave
Rochester, NY 14618
or drop off to the cashier's window in Kearney Hall.
What are the financing and payment options?
There are many financing options to consider. The federal government offers a Federal Direct Parent PLUS Loan for parents of dependent students to borrow the amount needed for the year. Private lenders also offer student loans. Students would require a co-signer and the terms and conditions are determined by the lender.
Fisher does offer a payment plan that allows you to make up to 5 payments towards your account during the semester. Payment can be made online and you can have 529 payments sent directly to Fisher. More information can be found on the Financial Aid website.Financial Aid Website
How do I set up a payment plan?
- Log in to Fish 'R' Net > Payment and Billing > FisherPay > View and Pay Accounts.
- Select Student Account and click on Make Payment.
- Click the Payment Plan box at the bottom of the screen.
The payment plan allows you to make up to 5 installments throughout the semester. Payments are automatically deducted from your checking account on the 20th of the month. There is a $40 enrollment fee per semester for the plan.Fish 'R' Net
Cardinal Cash is a pre-paid declining balance spending account tied to the student ID card. Funds can be added online with a credit card or by transferring a credit from student account. You can use Cardinal Cash at all dining locations, in the bookstore, at vending machines, at the Library, at the Print Center, and for printing if printing credit is exhausted. You can view your balance on your phone with the GET App. The balance will roll from semester to semester.Cardinal Cash
Office of Multicultural Affairs
The Office of Multicultural Affairs provides opportunities for the Fisher community to participate in programs and activities that promote awareness of cultural, social, economic, racial, gender, and other forms of diversity in our society.
How does Fisher value diversity?
The values and aspirations of students at Fisher are listed in the Fisher Creed. The Fisher Creed includes respect, open-mindedness, integrity, diversity, responsibility, education, leadership and growth.
In addition to the Fisher Creed, the mission of the Office of Multicultural Affairs further supports the College’s efforts in creating a welcoming environment for all. The mission is to promote the multiple dimensions of diversity, particularly race, age, ethnicity, sexual orientation, gender, socioeconomic level, religion, and physical ability through education, celebration, evaluation, and affirmation. We are committed to building an enriched community that embraces and acts upon the values highlighted in our Fisher Creed.
What clubs /organizations are active that would encourage inclusion and emphasize diversity?
While all clubs/organizations are committed to inclusivity, the specific diverse clubs that students can participate in include:
- Asian Student Union
- Black Student Union
- Feminist Alliance
- Fisher Gay Straight Alliance
- Latino Student Union
- Muslim Student Association
Are there any diversity related scholarships available? If so, what are the eligibility requirements?
The Excellus BlueCross BlueShield Undergraduate Diversity Scholarship is our featured diversity scholarship. The scholarship provides two $500 awards to a full-time sophomore, junior, or senior with a minimum GPA of 2.8. The recipient must be actively involved with a Fisher club or organization whose programs reflect a strong commitment to diversity, equality, and social justice. Please encourage your student to apply!Excellus BlueCross BlueShield Undergraduate Diversity Scholarship
What programs are designed around diversity?
The Office of Multicultural Affairs hosts several programs throughout the academic year surrounding a variety of diverse topics. Previous programs have included our annual Four Freedoms Week, Day of Celebration, and the Rev. Dr. Martin Luther King Jr. Coexistence Dinner. Students have the opportunity to participate in the programs as attendees, volunteers, and/or sponsors through Student Government Association affiliation.
Health and Wellness Center
The Health and Wellness Center provides compassionate, high-quality medical and mental health services and wellness education to students. In promoting wellness, we also serve as a health and medical resource for the campus community.
What services are provided for my student?
- Sick Visits
- Men and Women's Health
- STI and Pregnancy Testing
- Blood Work
- Flu Vaccine
- PPD Clinics
- Wellness Education
- Mental Health Diagnostic Assessment
- Crisis Intervention
- 1:1 Mental Health Counseling
- Psychiatric Nurse Practitioner Services
- Wellness Workshops
- Prescription Delivery through Wegmans Pharmacy
How do I prepare my student for life on campus?
Familiarize yourself with the Patient Portal!
- Go to http://go.sjfc.edu/patientportal
- Upload immunization record
- Upload insurance information
- Locate necessary forms for athletics, nursing, pharmacy, medical consent and privacy acknowledgement.
Challenges are expected during the transition to college life. Homesickness, difficulty making new friends or becoming physically ill can all occur. Develop a plan with your student on how to address challenges as they arise. We are here to help!
The transition to college is a milestone in a young adult's life. While this time can bring uncertainty about what is to come, there are some health and wellness related strategies to implement prior to your arrival to campus in the fall.
Fisher is designated as a JED campus. The JED Foundation provides many resources and we recommend reviewing their Transition of Care Guide.In addition to this resource it will important to consider some additional strategies as you prepare for this time in your life:
- Discuss how communication with your new college student will go. For example, will you communicate via text or phone calls once per week. What might be a good time for contact and are there any timeframes that “off limits”? Establishing this prior to your arrival to college can help avoid miscommunication.
- Practice self-care and health care independence prior to your arrival to campus. This might involve contacting a medical office to schedule your own health care appointment or picking up your medication from the pharmacy. Establish self-care routines that you can continue once you are on campus.
- Review insurance coverage and what is currently being offered by your provider in terms of tele-health. Tele-health is currently available now more than ever before. Will your student be able to meet with a provider in this platform while they are away? Will you need out of network coverage?
What services are available to my first year student?
When students have to do research, find sources, create citations, or complete an assignment (and they will), remind them to go to the library and ask a librarian for help! Use of the library is often integrated into classes and work with professors. The library staff understands what the professor is looking for and can guide your student in the right direction.Lavery Library
Student Accessibility Services (SAS)
What is the Disability Services Policy for students?
Fisher is committed to assisting students with documented disabilities who are otherwise qualified for admission, in compliance with Section 504 of the 1973 Federal Rehabilitation Act and Title III of the 1990 Americans with Disabilities Act (ADA).
Students with documented disabilities (physical, learning, and/or psychological) who may need academic accommodations are advised to refer to the accessibility services information on the Academic Accommodations page.Academic Accommodations
If my student had a 504 or IEP in High School, can they get accommodations?
If there is documentation of a long-standing history of a disability and receiving accommodations or services in school, this may be considered adequate documentation. Please refer to the documentation guidelines for requirements. Students are encouraged to submit copies of an Individual Educational Program or 504 plan as a source of useful information which can help provide a history. However, Individual Educational Programs or 504 plans may not exclusively provide sufficient documentation for approval of accommodations.
Can anyone study abroad?
Yes, all majors can study abroad.
When can my student go abroad?
The first semester that Fisher students can go abroad is spring of sophomore year.
Does financial aid go with our student?
Yes—if students study abroad in a fall or in a spring semester, financial aid goes with them. If they choose to study abroad in a summer, they must pay for it on their own.Costs and Financial Aid
Why should I encourage my student to study abroad?
Our students who return from their semesters, or summers, abroad share that the experience changed them significantly. They become more independent, know themselves on a much deeper level, are much better planners, react well under stress, are more flexible, are more welcoming of people from a variety of cultures, and learn how to communicate effectively with people, learn another language and culture. Employers want to hire graduates who studied abroad for all of these reasons.
What would prevent my student from studying abroad?
Two reasons typically prevent students from studying abroad.
- If they haven’t met the GPA requirement. Sophomores must have an overall GPA of at least 3.0. Juniors and Seniors must have at least 2.75.
- A student is on probation with Fisher due to an incident that occurred either on campus or off campus.
How will my student know what textbooks to buy?
After receiving their schedule at Great Beginnings, encourage them to look up textbooks that will be needed for the class. Textbooks are automatically listed by course and they will have the option of adding all or some of the books to a shopping cart which would be fulfilled and waiting for students when they come to campus in the fall. Don’t wait until a week before classes, make sure they have ordered books before they get to campus! How easy is that?
How does my student buy textbooks?
Simply use Fish ‘R’ Net for access to this information.
- They will need to sign into the Secure Area (@number and 6 digit pin)
- The Registrar’s office can assist if the pin number has been forgotten. (email@example.com)
- Select “Student Services & Financial Aid”
- Choose “Registration” and, then, “Purchase Textbooks”
- Select a term for the upcoming Fall term.
- Click on “View/Purchase your Textbooks”
Students will be directed to the St. John Fisher Bookstore website where a list of books for each course will be shown. It will also indicate if no textbooks are required or if we are still waiting for information from the professor. Students can then reserve textbooks at the bookstore by simply adding items to your cart and following the checkout procedures.
Students can also use the My College Bookstore App!
Your student can search for “My College Bookstore” in the App Store or Google Play or visit appbnc.com
- Have them click on the Get Started button and enter their information
- Remind them to enable Push Notifications to ensure they get the most up to date announcements!
- There will be Access Coupons and earn exclusive discounts!
- Shop for fun Fisher clothing and merchandise!
Where does my student park?
First-Year Residential Students
First-year residential students may NOT have a vehicle on campus. They may ask for temporary parking permits.
Parking permits for commuter students are $100 for the academic year
- Register and pay for online through Fish 'R' Net
- Pick up at the Office of Safety and Security (Haffey Hall lobby)—must bring license and registration
Parking Lot Designations and Parking Tickets
There are specific spots that are monitored so we can make sure there is parking for all. Please review maps and policies.Parking Information
What are some of the safety practices that my student can rely on?
Officers patrol all Fisher property to maintain a safe environment. This includes regular patrols of residence hall buildings.
Blue Light Phones
Dozens of blue light phones are located around campus and are directly linked to the Office of Safety and Security.
The Office of Safety and Security offers walking and mobile escorts 24/7.
The RAVE alert system is used to notify students with direct instructions in the event of an emergency via text, phone and email.
- All facilities have hard-wired smoke detectors monitored by the Office of Safety and Security.
- The Office of Safety and Security has a full time certified fire marshal on staff.
- We participate in NYS fire safety inspections.
- We conduct regular fire drills of all our facilities.
- For a list of prohibited items see the Residential Life What Not to Bring list.
The Math Center, Writing Center, and Tutoring Center are here to help students with the development of their math and writing, and to help them find ways to learn course material more successfully in a supportive learning environment.
What services does tutoring provide?
Students may request assistance with any other classes by contacting the tutoring center. These classes include all other subjects not covered by the writing, math, chemistry or accounting and finance tutors. They include foreign language, psychology, biology, and physics.Tutor Resources
How does a student get access to a tutor?
Request a 30 minute appointment using FisherLink (Access: my.sjfc.edu Launchpad)
“Raising Your Hand” in FisherLink
My Success Network > Services > The Math Center or Writing Center or Tutoring
What can I expect after I have connected with a tutor?
A tutor can assist in discussing notes, clarifying textbook material, and reviewing practice.
Tutoring provides additional support that will complement and reinforce what you are learning in the classroom and is a collaborative activity requiring planning, commitment, and effort.
Students receiving tutoring services are expected to attend class, participate in classroom discussions, and prepare assignments so the most is made of every tutoring appointment.
What additional services are offered?
Workshops! We offer a number of workshops each semester on timely topics that will support student success!
Guided by our Catholic heritage, the Office of Campus Ministry welcomes students of all faith traditions and provides opportunities for worship, prayer, and service for the entire campus community.
What is the Office of Campus Ministry mission?
The Office of Campus Ministry is supportive of the spiritual and religious experience of each person. Rooted in our Catholic and Basilian heritage, we foster the charisms of Goodness, Discipline, and Knowledge to promote religious expression, peace, justice, and a culture of service.
Not Catholic and seeking a place to worship?
Campus Ministry will work with you to meet your needs, including providing transportation to and from your worship site. The Interfaith Prayer Room in the Trovato Campus Ministry Center is available for the spiritual needs of every student. Prayer materials are available for Muslim students, and we will provide materials for your tradition upon request. Campus Ministry also provides materials that will guide newcomers and non-Catholics through the rituals of Mass. Every student is welcome to attend Mass regardless of your faith tradition.
Who are the Basilians?
The Basilian Fathers are a religious order of priests who combine the intellectual curiosity in academic training of the Jesuits with the kindness and caring manner of the Franciscans. Their motto, "Teach me Goodness, Discipline, and Knowledge," expresses the emphasis on values derived from our religious heritage.
Where is the Office of Campus Ministry located?
The Trovato Campus Ministry Center, located on the first floor of the Donald E. Bain Campus Center, serves as a gathering place for the entire campus community to visit and lounge, learn more about their own spirituality, study with friends, talk to a campus minister, or utilize our interfaith room.