B.A., Colgate University
MBA, University of Portland
Ph.D., Arizona State University
Andrew S. Gallan is full professor and chair in Fisher’s Department of Management and Marketing. His research interests are in the areas of transformative service research, patient experience in health care, and extracting customer insights from unstructured data. Andrew’s collaborations with a variety of health care organizations, including Mayo Clinic Arizona, Advocate Health Care, the Patient and Family Centered Care Innovation Center at the University of Pittsburgh Medical Center, University of Chicago Medical Center, and others, have resulted in support for students, teaching, advising, and research. Dr. Gallan has published in the Journal of the Academy of Marketing Science, Journal of Service Research, Social Science & Medicine, California Management Review, Journal of Business Research, Journal of Service Management, and other top services and health care journals.