Human Resources FAQs
Below you'll find answers to some of the most common questions we receive about benefits, retirement, staffing, and other topics. If you have a question not addressed below, feel free to contact us!
Get answers to questions about your benefits, qualifying events, and more.
You will need to bring in your new social security card to the Human Resources Department (Kearney 211) in order to process your name change. If you have TIAA, you will need to complete a Notice of Change of Name Form through the TIAA website.
You will need to complete a Direct Deposit Request Form [pdf] and return it to the Payroll Office, Kearney 217.
A qualifying event allows employees to make certain changes to their benefit elections outside of open enrollment. Examples include: marriage or divorce, birth or adoption of a child. For a complete list of qualifying event status changes, please see the Employee Handbook [pdf], Enrollment Changes, Section E2.3 – E2.4.
Employees have 30 days from the date of the qualifying event (i.e. birth, adoption, marriage, divorce, or loss in coverage) to make necessary changes. Paperwork must be completed in a timely manner if there are additions/changes in insurance coverage.
You cannot change health care plans if you have a qualifying event. This can only be done during open enrollment. You can only add/drop dependents or a spouse from your plan or update your flexible spending, life insurance, or voluntary AD&D as the result of a qualifying event.
Contact Discovery Benefits Flexible Spending Customer Service Department at 1 (866) 451-3399 for balance information.
- To update life insurance, you can log into http://myfisherbenefits.bswift.com with the username and password you created during open enrollment or when you were first eligible for benefits. If you need assistance with a password reset, you can contact Human Resources at (585) 385-8048. Once logged in, click on My Profile located under the blue banner. On the left hand side of this page, select Beneficiaries. From there, you can edit your beneficiaries. Please contact the Human Resources Department with any questions.
- To update your beneficiaries for supplemental AD&D, please follow the steps above for life insurance and scroll to the Supplemental AD&D offer and repeat editing steps. Please contact the Human Resources Department with any questions.
- To update your beneficiary information with TIAA-CREF, please contact them directly at 1 (800) 842-2252.
You can complete a Reimbursement Request Form through Discovery Benefits or use your debit card provided by Discovery Benefits. For more information on how to use your debit card, visit the Discovery Benefits website, or contact them at 1 (866) 451-3399.
Contact Excellus at 1 (800) 499-1275 for medical insurance ID cards.
Disability insurance is designed to protect employees against income loss due to non-work related accidents or illnesses. For further information on disability, please contact the Human Resources Department.
The program provides free, confidential, and professional assistance to help employees and their families resolve problems that affect their personal lives or job performance. These problems may include alcohol or drug abuse, marital difficulties, financial or legal problems, emotional difficulties, or parent/child issues.
For more information, please use the contact information below.
You can change the amount you contribute once each calendar quarter.
Complete a 403(b) Retirement Salary Reduction Agreement [pdf] and return it to Human Resources, Kearney 211.
Contact your plan administrator directly.
- TIAA – 1 (800) 842-2252
Please call 1 (800) 842-2252 to initiate the process and speak with a TIAA representative.
You can also log into www.tiaa.org with your username and password to initiate the process. Please note it typically takes five to seven business days to process a loan request and checks are sent directly to the employee's home address.
Loans from TIAA are repaid through an employee's bank account and not through a St. John Fisher University payroll deduction.
Yes, you will need to apply online at https://jobs.sjfc.edu.
Salary is discussed during the phone screening stage of the staffing process. At that time, the University representative will ask your salary expectations.
Faculty: All faculty ads need to be sent to the Provost's Office for review and approval. The Provost's Office will submit approved materials to HR for posting.
Staff: All staff positions will need to be routed around for approval electronically. Please contact Human Resources for further instructions.
Yes, every semester a tuition remission form will need to be completed, including summer sessions for the employee, spouse and or/ dependent. For more information, refer to E13 in the Employee Handbook [pdf] for further terms and conditions of this benefit.
Yes, both HR and/or Financial Aid will need this information.
Nazareth: Your spouse/dependent child will need to register for classes with Nazareth College and notify the HR Office at Fisher. The HR Office will prepare a letter for you to take to Nazareth stating that you are eligible for this benefit. You become eligible for this benefit after one year of service with Fisher and must be classified as a full-time employee.
Fisher: Your spouse/dependent child will need to register for classes with Fisher and complete a tuition remission form. You become eligible for this benefit after one year of service with Fisher and must be classified as a full-time employee.
An employee becomes eligible after three years of service with Fisher and is classified as a full-time employee. Please contact the Director of Freshman Admissions for more information on this program at (585) 385-8142. Details on the program can be found in the Employee Handbook [pdf] on page E15.
Complete a Change of Emergency Contact Information Form [pdf] and return it to Human Resources, Kearney 211.
Key Phone Numbers and Websites
Excellus BlueCross BlueShield
(800) 499-1275 or
Health Savings Accounts (HSA)
Flexible Spending Accounts
Excellus BlueCross BlueShield
Group Benefits Division, Customer Service
Hartford, CT 06194-2999
Employee Assistance Program
UR Medicine Employee Assistance Program (EAP)