Human Resources FAQs
Below you'll find answers to some of the most common questions we receive about benefits, retirement, staffing, and other topics. If you have a question not addressed below, feel free to contact us!
Get answers to questions about your benefits, qualifying events, and more.
You will need to bring in your new social security card to the Human Resources Department (Kearney 211) in order to process your name change.
You will need to complete a Direct Deposit Request Form [pdf] and return it to the Payroll Office, Kearney 217.
A qualifying event allows employees to make certain changes to their benefit elections outside of open enrollment. Examples include: marriage or divorce, birth or adoption of a child. For a complete list of qualifying event status changes, please see the Employee Handbook [pdf], Enrollment Changes, Section E2.3 – E2.4.
Employees have 30 days from the date of the qualifying event (i.e. birth, adoption, marriage, divorce, or loss in coverage) to make necessary changes. Paperwork must be completed in a timely manner if there are additions/changes in insurance coverage.
You cannot change health care plans if you have a qualifying event. This can only be done during open enrollment. You can only add/drop dependents or a spouse from your plan or update your flexible spending, life insurance, or voluntary AD&D as the result of a qualifying event.
Contact Discovery Benefits Flexible Spending Customer Service Department at 1 (866) 451-3399 for balance information.
- To update your beneficiaries for life insurance, you can access your benefits through the Benefits Enrollment app on the Launchpad via mySJF. If you need assistance with a password reset, you can contact Human Resources at (585) 385-8048. Within the Benefits app, click on My Profile located under the blue banner. On the left side of this page, select Beneficiaries. From there, you can edit your beneficiaries. Please contact the Human Resources Department with any questions.
- To update your beneficiaries for supplemental AD&D, please follow the steps above for life insurance and scroll to the Supplemental AD&D offer and repeat editing steps. Please contact the Human Resources Department with any questions.
- To update your beneficiary information with TIAA, please contact them directly at (800) 842-2252.
You can complete a Reimbursement Request Form through Discovery Benefits or use your debit card provided by Discovery Benefits. For more information on how to use your debit card, visit the Discovery Benefits website, or contact them at 1 (866) 451-3399.
Contact Excellus at 1 (800) 499-1275 for medical insurance ID cards.
Disability insurance is designed to protect employees against income loss due to non-work related accidents or illnesses. For further information on disability, please contact the Human Resources Department.
The program provides free, confidential, and professional assistance to help employees and their families resolve problems that affect their personal lives or job performance. These problems may include alcohol or drug abuse, marital difficulties, financial or legal problems, emotional difficulties, or parent/child issues.
For more information, please use the contact information below.
Get answers to questions about your retirement benefits through TIAA.
You can change your salary deferral as often as you like.
Contact your plan administrator directly.
- TIAA – 1 (800) 842-2252
Call TIAA at (800) 842-2252 or go to your TIAA account to initiate a loan. When you are on the Fisher network, you can access your account via the Launchpad at mySJF. You may also access your account at TIAA.org/sjf. Your 403(b) plan loans are repaid through your bank account and not through payroll deductions.
Get answers to questions about applying for a job, posting a job, and more.
Yes, you will need to apply online at https://jobs.sjf.edu.
Salary is discussed during the phone screening stage of the staffing process. At that time, the University representative will ask your salary expectations.
Faculty: All faculty ads need to be sent to the Provost's Office for review and approval. The Provost's Office will submit approved materials to HR for posting.
Staff: All staff positions will need to be routed around for approval electronically. Please contact Human Resources for further instructions.
Get answers to questions about tuition remission, tuition exchange, and more.
Yes, every semester a tuition remission form will need to be completed, including summer sessions for the employee, spouse and or/ dependent. For more information, refer to E13 in the Employee Handbook [pdf] for further terms and conditions of this benefit.
Yes, both HR and/or Financial Aid will need this information.
Nazareth: Your spouse/dependent child will need to register for classes with Nazareth University and notify the HR Office at Fisher. The HR Office will prepare a letter for you to take to Nazareth stating that you are eligible for this benefit. You become eligible for this benefit after one year of service with Fisher and must be classified as a full-time employee.
Fisher: Your spouse/dependent child will need to register for classes with Fisher and complete a tuition remission form. You become eligible for this benefit after one year of service with Fisher and must be classified as a full-time employee.
An employee becomes eligible after three years of service with Fisher and is classified as a full-time employee. Please contact the Director of Freshman Admissions for more information on this program at (585) 385-8142. Details on the program can be found in the Employee Handbook [pdf] on page E15.
Get answers to your work-related questions regarding COVID-19.
- Notify the Human Resources Department either by telephone at (585) 385-8048 or email at firstname.lastname@example.org. Please contact Valerie Benjamin, AVP for Human Resources, should you not be able to work remotely or have other concerns.
- You are required to isolate for five days after a positive test and if able, to work remotely. Following the five-day isolation period, you may return to campus provided that your symptoms have subsided/cleared.
- Employees returning to work are required to wear a well-fitting mask for the first week back on campus (days 6-10) after completing the isolation period.
- COVID sick pay is still in effect in New York State. The COVID sick pay code can be authorized by the Human Resources Office. Any paid absence documented on timesheets submitted for COVID-related illness will be put back into the employee’s Paid Absence Bank once the COVID absence code has been approved/applied by the Human Resources Office and Payroll Department.
- Please be advised that there is no negative testing requirement before returning to campus, as people can test positive long after they are infectious.
Get answers to questions about work injuries, changing contact information, and more.
Complete a Change of Emergency Contact Information Form [pdf] and return it to Human Resources, Kearney 211.
Key Phone Numbers and Websites
Excellus BlueCross BlueShield
(800) 499-1275 or
Health Savings Accounts (HSA)
Flexible Spending Accounts (FSA)
Discovery Benefits (WEX)
Excellus BlueCross BlueShield
Group Benefits Division, Customer Service
Hartford, CT 06194-2999
Employee Assistance Program (EAP)
UR Medicine Employee Assistance Program