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Health and Wellness Center FAQs

This page provides answers to common questions related to the Health and Wellness Center.

What is the Patient Portal?

All of your documents and information relating to medical or mental health care, immunizations, and pharmacy needs are housed within the Patient Portal. You can also send and receive secure messages within the portal.

How do I get into the Patient Portal?

Access the Patient Portal with your Fisher network credentials. Once logged in, you will be able to enter your information and upload documents and forms, as necessary.

What do I need to bring to my appointment?

You should bring your Fisher ID card and health insurance card to every visit. Additionally, prior to a visit it is helpful, and it will expedite your visit, if you fill out the following in the Patient Portal:

  • Health History Form
  • Insurance information
  • A physical exam (a physical is mandatory for athletes, please see the information you've received from athletics)
  • Consent for Treatment and Privacy Acknowledgement
  • Wegmans Pharmacy Prescription Delivery Form
Can I come to the Health and Wellness Center without an appointment?

The Center continues to be under COVID protocols. Based on these protocols, students need to call the center prior to being given an in-person appointment. Students may also be seen by zoom.

To reach the center by phone please call (585) 385-8280.

First-time counseling appointments can also be scheduled online through the patient portal.

Does the Health and Wellness Center charge fees for services?


However, the Health and Wellness Center may refer you to outside specialists or hospitals for treatment or services beyond what we provide. You or your parents/guardians are responsible for all costs incurred outside the Health and Wellness Center. Your insurance plan may cover all, part, or none of these costs. In addition, lab services are outside of the Health and Wellness Center. Fees for lab tests are billed by the laboratory company and could result in a charge which may or may not be covered by your insurance.

Does the Health and Wellness Center have a pharmacy?

The Health and Wellness Center stocks limited quantities of common antibiotics for dispensing by practitioners on an as-needed basis. In addition, our providers may write a prescription to Wegmans Pharmacy which will deliver the medication to the Health and Wellness Center for you to pick up. You can sign up for prescription delivery in the Patient Portal.

What if I feel ill or get hurt after the Health and Wellness Center is closed?

If you are ill or become injured and do not need immediate attention or care:

You can call the Health and Wellness Center’s main number at (585) 385-8280 to be connected to a registered nurse who can provide medical advice.

If you ill or hurt and it is an emergency:

If you are on-campus, Safety and Security can be contacted at (585) 385-8111. They are the first responders for our campus and are trained in first aid.

If you are off-campus and have an emergency, please call 911 immediately.