Health and Wellness Center FAQs

The Patient Portal is your Electronic Medical Record while you are a student at St. John Fisher University. All of your documents and information relating to medical or mental health care, immunizations, and pharmacy needs are housed within this portal. You can use the patient portal to request services and communicate with our team. Health information is protected under FERPA laws.

The Patient Portal Application can be found on the mySJF Launchpad. You will need to access the Patient Portal with your Fisher network credentials. Once logged in, you will be able to enter your information and upload documents and forms, as needed.

You should bring your Fisher ID card and health insurance card to every visit. It is helpful, and it will expedite your visit, if you fill out the following in the Patient Portal:

• Health History Form
• Insurance information
• A physical exam (a physical is mandatory for athletes)
• Consent for Treatment and Privacy Acknowledgement
• Wegmans Pharmacy Prescription Delivery Form

If you are seeking a medical service, you will be asked to sign a RHIO (Rochester Health Information Organization) Consent Form when you arrive for your appointment. 

The Health and Wellness Center provides care through appointments.

Medical and Counseling Appointments can be requested through the Patient Portal. Please access the portal and follow the instructions on the page for requesting an appointment. 

To reach the center by phone, please call (585) 385-8280.

You can reach us through email at healthcenter@sjf.edu.

Once we have received your request, we will determine next steps and be in contact with you via phone or the secure messaging feature in your Patient Portal.

No, the Health and Wellness Center does not charge a fee for service.

However, the Health and Wellness Center may refer you to outside specialists or hospitals for treatment or services beyond what we provide. You or your parents/guardians are responsible for all costs incurred outside the Health and Wellness Center. Your insurance plan may cover all, part, or none of these costs. In addition, lab services are outside of the Health and Wellness Center. Fees for lab tests are billed by the laboratory company and could result in a charge that may or may not be covered by your insurance.

The Health and Wellness Center stocks limited quantities of commonly used medications for dispensing by practitioners on an as-needed basis. In addition, our providers send prescriptions, if indicated, to the pharmacy of your choice.

We cannot provide over-the-counter medication without a medical appointment.   

The Fairport Wegmans Pharmacy will deliver the medication to the Health and Wellness Center for you to pick up.

You can sign up for prescription delivery by completing the Wegmans Delivery Form in the Patient Portal.

If you are seen by our center and will require notification to your support network, our team will utilize FisherLink to communicate with those professionals. 

The information provided to this team is a general note and does not contain details about your visit or diagnosis. 

If you are having an issue with a medical or mental health care concern that is impacting your ability to be academically successful, you can reach out to our center for guidance.

If you are ill or become injured and do not need immediate attention or care:

You can call the Health and Wellness Center’s main number at (585) 385-8280 to be connected to a registered nurse who can provide medical advice.

There are many Urgent Care Center within proximity to the campus. 

Additionally, Rochester Regional Health provides virtual urgent care services. Please click on the link below to start your visit. 

https://www.rochesterregional.org/get-care-now

If you ill or hurt and it is an emergency:

If you are on-campus, Safety and Security can be contacted at (585) 385-8111. They are the first responders for our campus and are trained in first aid.

If you are off-campus and have an emergency, please call 911 immediately.