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Health and Wellness Services

In order to assist with the continued COVID-19 response and campus protocols, the Health and Wellness Center has adjusted the mode of delivery for medical and counseling services.

Medical Services

We have shifted our medical services to a phone triage model of care. In-person appointments will be based on clinical necessity. General health services are available over a HIPAA compliant Zoom platform.

Walk-in appointments are not available.  In-person services are determined on a case-by-case basis after triage by the medical team and are available Monday - Friday, 8:30 a.m. - 4:30 p.m. The office is closed during the weekend.

To schedule, change, or cancel an appointment, please call us at (585) 385-8280 or email

We consider TimelyCare as an adjunctive part of our services. Students may be guided to these resources as a first step.

Note: The Health and Wellness Center does not administer allergy injections. For information on how to obtain allergy injections, review the Allergy Injection Protocol.


The counseling team at the Health and Wellness Center provides free and confidential mental health services and resources to undergraduate and graduate Fisher students.

Counseling services include:

  • Mental health diagnostic assessment
  • Consultation
  • Crisis intervention

Learn more about counseling services, including how to make an appointment and what to expect from your visit.

TimelyCare 24/7 Telehealth for Students

Cobranded Timely Care Logo with Cardinal head.

All students now have 24/7 free, immediate, and unlimited access to medical and mental health screening visits through TimelyCare.

During the 2021-2022 academic year, TimelyCare will remain an option for all students who are in need of health care or counseling support.

On-Demand Counseling Support from TimelyCare

Talk Now is a part of TimelyCare and is a free and confidential service that will immediately link you to a counselor for a tele-counseling session.

Scheduled Counseling is also now available through TimelyCare. This service allows students to meet with a consistent licensed mental health provider for up to 12 sessions.

Prescription Delivery Service

Prescription delivery service from Wegmans Pharmacy is available to all students. To use this service, complete the Wegmans Prescription Delivery Form which can be located in the student patient portal and call the pharmacy at (585) 586-7922 to make payment arrangements. Students will be emailed that their prescription has arrived and will provide a timeframe to report to the center to obtain their medication. If your student has routine prescriptions to be filled, you can utilize this service as well. For any questions about this service please contact the center at (585) 385-8280 or email us at

Medical Excuse Policy

It is the student's responsibility to discuss missed classes with his/her instructor(s). For more information, please review the Medical Excuse Policy.


All counseling and medical records are kept strictly confidential and will not be released to anyone without written permission or consent, except as required by law and professional ethics.

We offer an online release of information form which can be completed fully electronically. This is located on the patient portal under the forms tab.