Skip to content
Top Searches
Home » About » Student Consumer Information

Student Consumer Information

The Higher Education Act of 1965, as amended, includes reporting and disclosure requirements for schools participating in Title IV programs.

The information listed below provides consumer information readily accessible to students and parents to make informed decisions about post-secondary education. The U.S. Department of Education requires schools to provide information on a number of subjects, including financial aid, completion and graduation dates, campus safety, loan counseling, and drug and alcohol abuse prevention.

You are entitled to a paper copy of any of the following information. Please contact the Office of Student Financial Services at (585) 385-8042 to obtain a paper copy.

Financial Aid Information

Notice of Availability of Institutional and Financial Aid Information

St. John Fisher University Office of Student Financial Services
2nd Floor Kearney Hall
3690 East Ave, Rochester, NY 14618

Phone: (585) 385-8042
Fax: (585) 385-8044
Email: sfs@sjf.edu

Financial Aid website

M-F 8:30 a.m. - 4:30 p.m. (office closes at noon on Fridays during the summer)

Notice of Federal Student Financial Aid Penalties for Drug Law Violations

The University must provide to each student upon enrollment, a notice that advises the student that a conviction for any offense, during a period of enrollment for which the student was receiving Title IV, HEA program funds, under any federal or state law involving the possession or sale of illegal drugs will result in the loss of eligibility for any Title IV, HEA grant, loan, or work-study assistance (HEA Sec. 484(r)(1)); (20 U.S.C. 1091(r)(1)).

Drug and Alcohol Abuse Prevention Program

Voter Registration

Campus Safety and Security

Privacy of Student Records

  • St. John Fisher University complies fully with the provisions of the Family Educational Rights and Privacy Act (FERPA). FERPA is a Federal law that protects the privacy of student education records. Students have, with certain limited exceptions, certain rights with respect to their education records.
  • Request for nondisclosure will be honored by the institution and remain in effect until withdrawn by the student in writing. Students are advised to exercise caution in requesting nondisclosure of directory information since the inability to verify attendance and/or graduation may adversely affect future employment. Nondisclosure can be requested by completing the Request To Prevent Disclosure of Directory Information [pdf].
  • More information can be found on the U.S. Department of Education website regarding the Family Educational Rights and Privacy Act (FERPA).

HEERF Funds Reporting

Student Complaint Information

Complaints can be initiated for both academic and non-academic concerns. The first course of action for any concern or complaint is to address it with the head of the academic department or administrative unit in which the complaint originated. If the complaint is not resolved to the satisfaction of the complainant, it continues through the organization hierarchy until a satisfactory resolution has been reached.

Information on academic appeals, complaints, and concerns can be found in the University Catalog: https://catalog.sjf.edu/

St. John Fisher University is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the policy for complaints outlined here: https://www.nc-sara.org/student-complaints.

If all grievance procedures have been followed, all avenues of appeal exhausted, and documentation provided that such procedures have been exhausted, and

a)   The student resides in New York, then the student has the right to file a complaint with the NYS Office of College and University Evaluation. Details on the New York State Education Department’s complaint procedures can be found here: http://www.nysed.gov/college-university-evaluation/complaints.

b)   The student resides in a NC-SARA state other than New York, please contact NC-SARA’s New York State Portal Entity: https://www.nc-sara.org/state-portal-entity-contacts.

Please note: NC-SARA consumer protection complaints do NOT include complaints related to grades or student conduct violations, and the New York State Education Department does not intervene in matters concerning an individual’s grades or examination results, as these are the prerogative of the institution’s faculty. 

Individuals can submit at any time a complaint regarding an institution’s compliance with the Middle States Commission on Higher Education (MSCHE) Requirements of Affiliation, standards, or policies or regarding an institution’s compliance with its own policies or procedures. If an individual has attempted to resolve the issues through the institution’s own grievance procedures, and all avenues of appeals have been exhausted a complaint can be submitted to MSCHE using the official Complaints and Third Party Comment Form found here: https://www.msche.org/complaints/

Please note: Matters outside of MSCHE’s purview include disputes between individuals and affiliated institutions about admission, grades, granting or transferability of credits, application of academic policies, fees or other financial matters, disciplinary matters, contractual rights and obligations, personnel decisions, or collective bargaining disputes.